Ask eight questions: is the bandwidth committed or best-effort; what is the upstream; is there a cap; what is the repair time and the penalty; is support 24/7; what is the installation lead time; which physical route does the circuit take; and what does the contract cost to exit.
The route question is the one almost nobody asks, and it is the one that decides whether your second carrier is genuinely a second path.
Brazil connectivity delivered by a neutral multicarrier operator. We map every route available at your address and come back with price, lead time and SLA.
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Most carrier comparisons in Brazil collapse into a price column, which is exactly how companies end up with a cheap circuit and an expensive outage. These are the questions that separate the quotes that look alike.
Not the city — the building. Coverage maps are drawn at city level and mean very little at street level. Ask for a feasibility result, and ask whether it is a desk check or a physical survey.
These are routinely quoted interchangeably and they are not the same number. If civil works are needed, ask who pays and who obtains the permits.
A high availability percentage with no maximum time to repair is close to meaningless. Ask for the repair commitment, the escalation steps and whether credits are automatic or have to be claimed.
If you are buying redundancy, it has to be verified on the route: different duct, different pole, different building entry. Two circuits from two suppliers in the same duct fail together.
This varies enormously by city in Brazil, and it is the difference between a four-hour outage and a four-day one. Ask specifically about nights and weekends.
Bundled quotes hide which half is expensive and make comparison impossible. Ask for them split.
Whether the port supports an upgrade without a new install and a new survey, and what the upgrade costs. Cheap now, expensive to grow, is a common shape.
With several suppliers, the failure mode is not a broken circuit — it is three vendors each explaining that the fault is on someone else's segment. Establish before you sign who owns the incident end to end.
JCM Carrier is a neutral multicarrier operator in Brazil. Send us an address and we map every route that can actually deliver there, then come back with price, lead time and SLA — normally within two business hours, and with no CNPJ required to start.
See also: carrier brokerage · what a usable SLA contains · last mile in Brazil
Dedicated IPLC and Ethernet private line between Portugal and Brazil, with presence in Lisbon, Madrid, Milan and Frankfurt through the operators in our group and partner networks. Contractual SLA, 24/7 NOC, 100 Mbps to 10 Gbps+. We accept payment in USD and EUR.
Group network: AS14840 (5–10 Tbps, 60 Hudson and Equinix Miami) and AS269311 (100 Gbps at IX.br Rio, at the Globenet cable landing station). Both on PeeringDB.
RFQ by email: [email protected] · NOC 24/7: [email protected]
Send us the address. We check which carriers can actually deliver there and reply with price, lead time and SLA. Reply within 2 business hours.