Contact Our Carrier Specialists
Get in touch with our team to discuss your connectivity requirements and market entry strategy.
Response Times
Typically within 1-2 hours
Within 24 business hours
Urgent Matters
Call via WhatsApp immediately
What to Include in Your Inquiry
To help us provide the best solution, please include:
- Your company name and role
- Countries/cities where you need connectivity
- Required bandwidth and latency
- Service type (L2, DIA, IP Transit, Last Mile)
- Budget and timeline
- Current network architecture (if applicable)
- Preferred contact method and timezone
Frequently Asked Questions
How long does provisioning take?
Typical provisioning is 4-8 weeks for most services. Wireless solutions can be faster (4-6 weeks), while complex multi-site projects may take 8-12 weeks.
Do I need to establish a local entity in Brazil?
No. As a neutral broker, we handle all local requirements. You can operate through JCM without establishing your own Brazilian company.
What currencies do you accept?
We bill in USD, EUR, or BRL. Pricing is transparent with no hidden fees. We can also accommodate other currencies upon request.
What SLA guarantees do you provide?
We offer SLA options from 99.9% to 99.99% uptime with service credits for breaches. Custom SLA terms are available for enterprise customers.
Can you help with redundancy and failover?
Yes. We design redundant solutions with diverse routing paths, automatic failover, and multi-provider setups for maximum reliability.
Do you provide 24/7 support?
Yes. Our NOC (Network Operations Center) provides 24/7 support in English and Portuguese. We have rapid response times for critical issues.
Company
JCM Global Carrier Brokerage
Part of GRUPO JCM NETWORK – Brazil SCM Licensed Telecom Operator
Specializing in carrier brokerage and network integration for global operators expanding into Brazil and Latin America.
© 2026 JCM Global Carrier Brokerage. All rights reserved.
Serving international companies deploying operations in Brazil.