Privacy Policy

1. Introduction

JCM Global Carrier ("Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information in the following ways:

• Personal Information: Name, email, phone number, company name, and job title when you submit forms or contact us.
• Technical Information: IP address, browser type, device information, and pages visited through cookies and analytics.
• Communication Data: Content of emails, messages, and support tickets.

3. How We Use Your Information

We use collected information for:

• Providing and improving our connectivity services
• Responding to inquiries and customer support
• Sending marketing communications (with your consent)
• Analyzing website usage and performance
• Complying with legal obligations

4. Legal Basis for Processing

We process your personal data based on: (a) your consent, (b) contract performance, (c) legal compliance, and (d) legitimate business interests. We comply with GDPR, LGPD (Brazil), and other applicable data protection regulations.

5. Data Retention

We retain personal data only as long as necessary to provide services or comply with legal obligations. Typically, we retain customer data for the duration of the business relationship plus 7 years for accounting and tax compliance.

6. Data Sharing

We do not sell or rent your personal data. We may share information with: (a) service providers who assist in operations, (b) legal authorities when required, and (c) business partners with your consent.

7. Your Rights

Under GDPR and LGPD, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (right to be forgotten)
• Restrict processing
• Data portability
• Withdraw consent at any time

8. Security

We implement industry-standard security measures including encryption, firewalls, and access controls to protect your data. However, no method of transmission over the internet is 100% secure.

9. International Transfers

If we transfer data internationally, we ensure appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

10. Contact Us

For privacy inquiries or to exercise your rights, contact:

Last Updated: January 1, 2026