Question 1

What is the typical provisioning timeline for L2 circuits in Brazil?

Accepted Answer

Typical provisioning timeline is 4-6 weeks from order to activation, depending on location and carrier availability. We can often expedite to 2-3 weeks for urgent requirements.

Question 2

Do you support cloud connectivity (AWS, Azure, Google Cloud)?

Accepted Answer

Yes, we support direct connectivity to all major cloud providers. We can provision AWS Direct Connect, Azure ExpressRoute, and Google Cloud Interconnect.

Question 3

What currencies do you support for billing?

Accepted Answer

We support USD, EUR, and BRL billing. Most international carriers prefer USD or EUR, while local enterprises may prefer BRL billing.

Question 4

Can you provide SLA guarantees?

Accepted Answer

Yes, we offer SLA guarantees up to 99.99% uptime with automatic compensation for breaches. Custom SLAs available for enterprise customers.

Question 5

How do you handle cross-border connectivity?

Accepted Answer

We have partnerships with carriers across LATAM and international carriers. We can design end-to-end solutions from any point to Brazil.

Question 6

What makes JCM Global Carrier different from other brokers?

Accepted Answer

We operate as a neutral carrier broker with 15+ years of expertise, 200+ active carrier partnerships, and 5000+ circuits provisioned. We don't compete with you - we simply source, structure and manage Brazilian and LATAM circuits on your behalf under your brand.

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